Last Updated: May 2026
At Easy Providor, we want you to feel confident in your service. This page explains our policies regarding cancellations, refunds, and related matters so you always know where you stand.
Easy Providor operates primarily on a month-to-month basis. You may cancel your service at any time without incurring early termination fees, provided you are not under a specific promotional contract that explicitly states otherwise at the time of sign-up.
To cancel your service, you must contact our customer support team via phone at +1 (800) 000-0000. Cancellations cannot be processed entirely via email or contact forms to ensure the security of your account and verify your identity.
If you cancel your service in the middle of a billing cycle, you will generally be billed for the entire current cycle. We do not provide prorated refunds for partial months of service unless required by local law in your jurisdiction. Your service will remain active until the end of your current billing period, so you can continue using it through that time.
Any equipment provided to you (modems, routers, DVRs, cable boxes, and related hardware) remains the property of the service provider. Upon cancellation, you must return all leased equipment within 14 days of your cancellation date.
Failure to return equipment, or returning damaged equipment outside of normal wear and tear, will result in unreturned equipment fees being charged to your account. These fees vary depending on the specific hardware involved but can range from $50 to $200 or more per device. You will be notified of the applicable amounts at the time of cancellation.
For customers who received free standard installation, no installation charges apply. For customers who were charged a non-standard installation fee, those amounts are non-refundable once the installation has been completed, regardless of how quickly after installation you cancel the service.
If you experience a significant service outage—typically defined as a continuous lack of service for more than 24 to 48 hours—you may be eligible for a bill credit representing the prorated amount of the downtime. Outage credits must be requested by contacting our support team within 30 days of the outage incident. Credits are applied to your next billing cycle and are not issued as cash refunds.
If you signed up under a promotional or discounted rate that requires a minimum service commitment, early cancellation during the promotional period may result in the forfeiture of any promotional benefits. The specific terms of any promotional offer will be disclosed at the time of sign-up and in your service agreement.
To request a billing review, credit, or refund, please contact our customer support team. We review all requests and respond within 5 to 7 business days. While we make every effort to resolve billing concerns fairly, all final determinations are at the discretion of Easy Providor in accordance with applicable law.
For questions regarding billing, cancellations, or refunds, please contact us:
Phone: +1 (800) 000-0000
Email: support@easyprovider.online
Address: 47 W 13th St, New York, NY 10011, USA